IT OPERATIONS
INFRASTRUCTURE - router, hubs,
firewalls, DNS servers, file servers, load
balancing, etc.
TELECOMMUNICATIONS - internal and external communication lines
SECURITY - for users, customers &
prevent/counter attacks from outside sources
IP SURVEILLANCE AND ACCESS CONTROLS - Selection, replacement, upgrade.
REMOTE ACCESS to the network for users - VPN, two-factor authentication, etc.
IP PHONE SYSTEMS across multiple
locations - management, replacement,
& upgrades
MONITORING - network health, alerting & resolving issues
SERVERS for applications & infrastructure, set up configuration, maintenance,
upgrades, patching, repair, etc.
NETWORK & STORAGE management to
ensure all applications have access to
requirements they need for disk, memory, backup, & archiving
EMAIL & FILE server & folders setup and support
PC acquisition, configuration, deployment, management, applications installation & configuration
MOBILE / CELL devices, BYOD
management, provisioning, assigning,
managing, & phone contracts
DATA CENTER - management, floor space, electricity, cooling, battery backups
HELP DESK management - tier 1 to 3
support, escalating, communications &
resolution
COMMUNICATIONS with users during
incidents & maintenance services
BACKUPS & DISASTER RECOVERY -
business/IT recovery plans including backup management: daily, weekly, monthly, yearly)